Join our informative webinar which will demonstrate a single platform to manage every digital interaction, allowing you to connect quickly and easily with customers across all digital channels.
During this session we will cover the following topics:
- Never miss an opportunity to connect - Prioritize your digital customer experiences. Reduce response times on any digital channel (Facebook, Twitter, Instagram, YouTube and more) by properly allocating resources to ensure operational efficiency, traceability of exchanges, and large-scale processing of every interaction.
- Customer service as easy as messaging a friend - Give customers the opportunity to interact with your brand through messaging applications like Apple Business Chat and Facebook Messenger, as well as in-app messaging on a mobile iOS® or Android™ device. Deliver a better customer experience and improve overall team performance with advanced workflows.
- Hi, How can I help? - Simplify agent to customer communication with live chat. Allow visitors to initiate chat or trigger live invitations using behavioral targeting configured to your business. Provide agents with response assistance and historical customer interaction data to personalize and improve the overall customer experience.
- Your path to Inbox Zero - Manage large volumes of incoming emails with an efficient tool tailored to your process. Track, process, and control everything from the categorisation of messages received to the quality of replies sent.
- No review left behind - Aggregate reviews from Google Play and Google My Business onto a single platform to analyze trends, contribute to conversations, and respond to product, service, or sales inquiries. Measure which products or categories require more attention and allocate resources accordingly.
- RIP hold music - Instantly connect on the channels your customers prefer, including messaging (Apple Business Chat, Facebook Messenger, WeChat, etc.), in-app messaging (iOS® and Android™), social media (Facebook®, Twitter, Instagram, etc.), live chat with contextual information access, email, and consumer review portals. Goodbye music on hold.
The RingCentral Engage solution complements your current communication platforms, no 'rip and replace' and a very quick deployment.
Contact us Today to find out details of our next event.
Interested in learning more? Read our blog article, or watch a short video on the 'importance of making your Contact Centre Fully Digital Ready' Please forward this link to anyone else you may feel would benefit from joining the webinar.