WSaaS & ECaaS become Plexus Communications
Plexus Communications has evolved from a foundation delivering web solutions and cloud based communications to integrating these core services today with Sales & Marketing automation and much more. Our ethos is to ensure that the customer experience you deliver is the best it can possibly be when communicating with your clients, whether that be through a website, social platforms or the humble telephone.
What makes us unique is that we have all of these skills under one roof. We can assist with anything from a simple brochure website right through to a fully integrated enterprise-class platform including elements such as e-commerce, CRM, marketing automation, cloud based PBX, digital customer contact centre, collaboration tools and social media brand development.
The senior team at Plexus have a vast experience, having come from what would have historically (and still is to many) been perceived as 2-3 very different industries; Website design/development, Marketing and Cloud Communications.
We have pulled all these expertise together as we believe there is so much overlap across these services and technologies, that in order for clients to get the maximum benefit, these need to be considered as part of a bigger joined up strategy, rather than in isolation.
This ensures that your website design has sales conversion in mind, your marketing messages and deliverables resonate and link up with your website, and finally ensuring you do not miss those all important calls by leveraging the latest communications technologies and giving your clients the best experience possible when contacting your business.
Whilst there will be a team of people working on your account, you may speak to a specialist directly to improve communications and deliverables, but you will be allocated a single point of contact to be your account manager. It will be your account managers job to pull everything together for you.
A key difference and something that our clients tells us is important to them, is that we are not a DIY service. Yes, we deliver your website ‘As A Service’, giving you the ability to have a brand new quality website (with conversion in mind), without the high up front cost. BUT, we do not ever leave you on your own to build and design your own website. We are with you all the way, all you have to do is help us with your messaging and content, we will do the rest, saving you valuable time and giving you peace of mind.
Our services are all delivered through a cost effective monthly all-inclusive model which means that we can deliver advanced services to small and medium businesses that would have previously been out of reach.
We are results driven and having all the skills in-house means we can tailor your brand to ensure your website, business collateral (print + digital) and CRM are all aligned with consistent and effective messaging. We can even enable calls into your business to be routed directly to specific specialist agents with appropriate skills unique to each caller to ensure a first time resolution for the end user.
Our all-encompassing service model eliminates the need to manage multiple suppliers and the inevitable frustrations that come with having to relay messaging, often with subject matter that is beyond your comfort zone. We enable you to focus on what you do best while we take care of your sales, marketing and communication systems; giving you back more time to run your business.