Organisations are moving away from high CAPEX models in favour of solutions that are delivered as a service (OPEX model). Coupled to this they require solutions that are constantly supported and able to evolve in line with business goals, objectives and messaging. Plexus were at the forefront of this change, removing the upfront costs associated with traditional website delivery models.
We are with you all the way, from initial project definition, design, delivery and beyond. We do not leave you to your own devices to populate or mange your website. Of course for clients that are inclined, every one of our packages comes with full content management, purposely built by us to be a very powerful, but also highly intuitive to use.
For many clients, having an internal marketing team is cost prohibitive and for smaller businesses a full time resource is not actually necessary. Our team can create and deliver your marketing campaigns across all media and will work alongside you to help formulate a strategy that is aligned with your goals and objectives. For smaller companies we can act as a fully outsourced marketing team, bridging the gaps between internal departments. For larger clients we can complement internal marketing resources, supporting them with strategy and messaging where required.
Customer Relationship Management
CRM solutions have for a very long time been restricted by cost to larger corporate organisations. However, today these solutions are more accessible to small and medium businesses allowing them to leverage technology previously out of reach.
We are able to automate sales and marketing processes ensuring your sales team is fully equipped with meaningful information regarding existing and prospective customers. Email campaigns can be targeted at relevant audiences based on interest and previous engagement, with automatic lead scoring creating tasks for sales team follow-up.
Customer experience can be improved through an integrated Cloud Phone System, matching inbound calls with client records and opening client details for the individual answering the call.
There are infinite possibilities and our team is here to continuously support your platform on a monthly basis, helping you to fully harness the benefits this technology can deliver. You simply let us know what you need to achieve and we do the hard work, leaving your team to look after new sales and clients.
For many organisations the last core business function clinging on to its physical on-premise roots is the telephone system and the Private Branch Exchange (PBX).
Aside from the costs and challenges of supporting these legacy systems, the way your staff and your customers now communicate in both their personal and professional lives has changed rapidly over the last decade. Almost everybody who uses a mobile phone communicates with friends and family through one or more of an ever growing list of Omni-channel capable applications.
Moving to a cloud based Unified Communications (UC) platform will mobilise your workforce, allow your organization to reach customers over multiple social channels and provide tight integrations with your CRM and back office systems.